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Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Trademark/Copyright
RAMPS forAging In My Place mobility services llc is a federally registered trademark. Here after to be referred to as “AIMP”.  The use of the name "RAMPS for Aging In My Place mobility sevices llc " or the phonetic equivalent is forbidden without the expressed permission ofAIMP. The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of AIMP. The collective work includes works that are licensed to AIMP. Copyright AIMP. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with AIMP. or purchasing AIMP. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with AIMP. or to purchase AIMP. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by AIMP. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

PAYMENT TERMS

Payment terms are within sellers, sole discretion, and unless otherwise agreed upon by seller, payment must be made at the time of purchase.

SHIPPING

Shipping and handling charges are an additional charge unless otherwise specifically noted at the time of the sale. All shipping charges are nonrefundable. We do not guarantee any shipping times; although will do our best to get the product to you as quickly as possible, sometimes factors can occur beyond our control and may affect shipping times. Title to products passes from the seller to customer on its shipment from sellers source facility.

Shipping Information:

AIMP  strives to offer the fastest shipping possible. When sending in order forms please allow 3-5 business days for your order to be processed and another 7-10 business days to receive your item(s) If your need is urgent, you can contact us at 248-383-5767 for an expedited shipping quote. Please note: Customers from Hawaii, Alaska, Puerto Rico, please call for a shipping quote.

RETURN POLICY

 

RETURNS: Instructions for Making a Return


1. You must complete a Return Merchandise Authorization request form below to Initiate your return process.

2. Click on the following link to begin:     >>Return Merchandise Authorization request form


3. Complete the form and click submit. The form will be electronically sent to our Returns Department.

 

4. Allow 24 - 48 hours. An RMA NUMBER (Return Merchandise Authorization) and SPECIFIC SHIPPING INSTRUCTIONS will be sent to your email.

5. Customers are responsible for all shipping costs for returning an item. IF THE ITEM(S) BEING RETURNED ARE THOSE WHICH RESULTED IN THE ORIGINAL ORDERED BEING DEEMED "FREE SHIPPING", THE ORIGINAL SHIPPING CHARGES WILL BE DEDUCTED FROM ANY REFUND.

6. Returns shipped without an RMA will not be accepted.

7. Returns shipped to the wrong warehouse will be subject to additional handling charge.

8. Your RMA number must be clearly printed on the outside of your box.

9. RETURNED GOODS MUST BE SHIPPED BY UPS or FEDEX. WE WILL NOT ACCEPT PARCEL POST!

 

RETURNABLE PRODUCTS MUST MEET THE FOLLOWING CRITERIA:

  • Original product packaging (including poly bag or shrink wrap) is intact and unopened.
  • Installation materials and instructions are intact and unopened
  • Product returned within 30 days of original date of the order.

 

AN ITEM IS NON-RETURNABLE IF THE FOLLOWING APPLY:

  • The poly bag, shrink wrap, or original box has been opened, tornor missing.
  • The product has been used or show signs of installation.
  • The product is described online as "Hygienic," "Custom", "Special Order" or "Clearance".
  • For volume orders (defined as 50 or more items) only 10% of the items are returnable
  • The item was not purchased from AIMP
  • Any item that has signs of use or abuse or is missing parts or pieces.

 

PLEASE NOTE: Returned items received by our warehouse which upon inspection

are later deemed non-returnable, will be discarded and not returned to the customer. 

No refund will be issued for returned merchandise which does not meet the criteria

set forth in this policy. An email will be sent to the customer stating the same.

 

REFUND - 30% RESTOCKING CHARGES

  • A 30% restocking charge will be deducted from the original price of each item returned
  • The balance will be credited back to the credit card, PayPal or Google Checkout account originally used to make the purchase.
  • We will do our utmost to process returns quickly. Please allow 14 - 21 days for processing.

 

DAMAGED GOODS, INCORRECT SHIPMENT OR MISSING ITEMS

  • If shipment is damaged or incorrect details must be sent IN WRITING VIA EMAIL to customerservice@aginginmyplace@gmail.com within 72 hours of receipt.
  • We often ship from multiple warehouses. If you are missing an item, it is very likely that it is coming from another location within a day or two. Please allow time for a shipment to arrive before alerting us that an item is missing.

Item Exchanges:

If you receive a faulty item and need to exchange it for the same item, please call us at customerservice@aginginmyplace@gmail.com and we will guide you through the process and arrange for shipping back to our location.

Out of Stock / Backorder Items:

AIMP will make every effort to notify you via E-Mail or telephone if your order has been placed and the item has become unavailable. Our customer service department will help you find a similar item or give you the opportunity to cancel your order.

 

PRODUCT SELECTION

AIMP reserves the right to add, change or delete product selection at any time. All pricing is subject to change at any time, once an order has been processed, no price adjustments will be made.

Dispute Resolution / Arbitration

In the event a dispute arises between you and AIMP, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and AIMP agree that any claim or controversy at law or equity that arises out of this Agreement or our services ("Claims") shall be resolved in accordance with one of the subsections below or as otherwise mutually agreed upon in writing by the parties. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution and we will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation, as an alternative to litigation.

  • Binding Arbitration. For any Claim (excluding Claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000, you or AIMP may elect to resolve the dispute through binding arbitration conducted by telephone, on-line and/or based solely upon written submissions where no in-person appearance is required. In such cases, the arbitration shall be administered by the American Arbitration Association or JAMS in accordance with their applicable rules, or any other established ADR provider mutually agreed upon by the parties. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. 
  • Court. Alternatively, any Claim may be adjudicated by a court of competent jurisdiction located in Oakland County, Michigan. You and AIMP agree to submit to the personal jurisdiction of the courts located within the county of Oakland, Michigan. 
  • Alternative Dispute Resolution. Alternatively, AIMP will consider use of other alternative forms of dispute resolution, such as binding arbitration to be held in Oakland County, Michigan.

All Claims (excluding requests for injunctive or equitable relief) between the parties must be resolved using the dispute resolution mechanism that is selected in accordance with this Section by the first party to file a Claim. Should either party file an action contrary to this Section, the other party may recover attorneys' fees and costs up to $1000, provided that the party seeking the award has notified the other party in writing of the improperly filed Claim, and the other party has failed to withdraw the Claim.

You agree that this Agreement and all incorporated agreements may be automatically assigned by AIMP in our sole discretion, Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. The existence or result of any negotiation, mediation or arbitration will be treated as confidential.This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter hereof.

 


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, AIMP. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. AIMP. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
AIMP. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if AIMP. has been advised of the possibility of such damages.  We shall assume no liability arising from the use, misuse or improper operation of any products purchased from us. We shall not be responsible for any amount other than the original purchase price of the product in question. In no event shall the seller be liable for special, incidental, consequential or punitive damages, including, without limitation, damage to the other property caused by any defect in this product, inconvenience, loss of goodwill, lost profits or revenue, loss of use of this product, cost of substitute products or modifications, downtime costs or other equipment cause or claims of any party dealing with the purchaser for such damages, resulting from the use of this product, or any other legal theory. Our liability will be no more than the amount you paid for this product that is the subject of a claim. This is the maximum amount for which we are responsible.

GOVERNING LAW

These terms and conditions of sale and any further sales will be governed by the laws of the state of Michigan, without regard to conflicts of law rules. Venue for any action with respect to this contract for the products purchase shall be Oakland County, Michigan.

Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a AIMP. Product is mistakenly listed at an incorrect price, AIMP. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. AIMP. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, AIMP. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by AIMP. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
AIMP. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to AIMP.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Michigan, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Aging In My Place, Inc. products) shall be in the state or federal courts located in Michigan. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of AIMP. products) must be commenced within one (1) year after the claim or cause of action arises. The failure of AIMP. to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. AIMP. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, includingAIMP. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
AIMP. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, AIMP. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, AIMP. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to AIMP. in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless AIMP., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, AIMP. may link to sites operated by third parties. However, even if the third party is affiliated with AIMP. Has no control over these linked sites, all of which have separate privacy and data collection practices, independent of AIMP. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, AIMP. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).